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Stream Global Services is a premium business process outsourcing
(BPO) provider of sales, customer care and technical support
services for many Fortune 1000 companies. Stream is a trusted
advisor to some of the largest technology, retail,
entertainment/media, telecommunications and financial services
companies in the world. Our service programs are delivered through
a set of standardized best practices by a highly skilled workforce
of over 30,000 employees based out of 50 solution centers in
22 countries supporting more than 35 languages. Stream continues to
expand its global presence and service offerings to increase
revenue, improve operational efficiencies and drive brand
loyalty.
Stream provides the following for its valued client base:
- A TRULY
GLOBAL PARTNER: Stream is a leading global BPO provider
with a worldwide presence of 50 solution centers across 22
countries in North America, Europe, the Philippines, India, Latin
America, Middle East and Africa. This extensive global
footprint enables Stream to provide the right balance of service
programs for our clients, taking into account factors such as
product life cycle, the complexity of the work being performed,
cultural and language requirements, and the economics of the total
service solution. We work closely with our clients to best
understand what drives their economic value, and implement
processes and performance metrics to optimize results on a global
basis.
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- AN ENHANCED
OVERALL SERVICE OFFERING: Stream provides its clients a
broad, full-service offering of truly innovative and comprehensive
BPO services in sales and revenue generation, technical support,
customer care and back office offerings. These offerings span
multiple customer touch points and may encompass several product
and service lines. This extensive selection of service and
support programs enables our clients to achieve the same level of
service and support for all their outsourcing needs - all from one
vendor.
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- FINANCIAL STRENGTH AND
RESOURCES: Stream maintains strong financial sponsorship
from Ares Management LLC, Providence Equity Partners and Ayala
Capital, so clients can be assured that Stream has the financial
strength and staying power to endure even the most trying financial
and economic times. Our clients can feel secure knowing we
are with them for the long run.
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- A WORLD-CLASS MANAGEMENT
TEAM: We seek to establish long-term, strategic
relationships with our clients by delivering high-value solutions
that help improve our clients' revenue generation, reduce operating
costs, and improve customer satisfaction. To achieve these
objectives, Stream has assembled a management team of experienced
CRM and contact center professionals. Stream's leadership
comprises a truly performance-driven, client-centric and nimble
group that continually works with our clients to deliver superior
service. We understand what it takes to deliver service and
support solutions that truly speak to our clients needs - because
we've been doing it for years. We will work closely with each
and every one of our clients to ensure that their particular
support programs are tailored to their business goals and
continually deliver value.
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