Culture

Results are at the Core of Everything We Do

What makes Stream different from the other BPO providers? Simple. It's our value-based, performance-driven culture. At Stream, we believe in developing strong relationships with our clients and view each customer contact as an opportunity to enhance customer and brand loyalty. Our carefully screened support professionals quickly discern customers' needs and organize service priorities to deliver a best-in-class support experience. With 30,000 service professionals across 22 countries and supporting more than 35 languages, Stream is uniquely qualified to address your support needs on a global level.

At Stream, we believe that at the core of every long-term client engagement is a personal relationship. We continually foster the relationship with our clients to drive ongoing service improvements. Stream offers a flexible and agile relationship that is easily adjusted to our clients' changing needs. Our focus in the following areas sets us apart from our competitors and enables our clients to realize tangible benefits and immediate value:

  • Seamless transition and implementation
  • Maximum value through performance-driven metrics
  • Global presence and multilingual capabilities
  • Thought leadership and innovation
  • Financial strength
  • Seasonal growth and volume scalability

Aligning our goals with our clients' goals, clearly identifying expected performance metrics, and driving accountability with compensation heavily weighted on performance creates an award-winning formula for success.

Take a look at a few case studies of how Stream has helped companies similar to yours.

A variety of solutions accross multiple service delivery channels
Inbound and Outbound Sales Technical Support & Warranty
Customer Care Customer Retention
Careers Back Office
The Stream Story
Over the past 15 years Stream has grown from a small outgrowth service to a global provider for the Fortune 1000.

Case Studies
Stream Achieves Large Scale Ramp for Leading Healthcare Provider
Stream Achieves Large Scale Ramp for Leading Healthcare Provider
Shows and Events
BPAP Australia Trade Mission
Sydney, Australia
May 31 - June 2, 2011