Leading IDC BPO Analyst Joins Stream to Spearhead Growth into
Vertical Industry Segments
BOSTON, MA. - December 8, 2010- Stream
Global Services, Inc., (NYSE AMEX:SGS), a leading, global business
process outsource (BPO) service provider specializing in customer
relationship management services for Fortune 1000 companies, today
announced that it has appointed Stephen Loynd as Director of
Vertical Marketing Strategies. Based in the company's
Wellesley, Mass., headquarters, Loynd will be responsible for
leading Stream's positioning and go-to-market strategies as they
relate to new and existing vertical industry segments, such as
financial services, technology, telecommunications, healthcare and
retail.
As a seasoned professional in the high-tech and BPO industry,
Loynd brings more than 15 years of strategic technology marketing
experience to Stream. He comes to Stream most recently
from IDC, a global provider of market intelligence and advisory
services for the IT and telecom industries. At IDC, Loynd
served as research analyst and global program manager for the
contact center business. As a leader on IDC's BPO team, he
provided expertise on industry trends and opportunities worldwide,
and published research including competitive landscapes, as well as
forecast and analyses on the contact center market. Some of
Stephen's most recently published works include the recent IDC
Marketscape report, "Comprehensive Customer Care BPO 2010 Vendor
Analysis" and the "Worldwide and U.S. Outsourced Customer Care
Services 2010-2014 Forecast."
"I am very excited to welcome Stephen to Stream's experienced
marketing team. His thought leadership in the BPO industry, coupled
with his business development experience in vertical market
segments, make him the ideal person to lead Stream's marketing
efforts as we enter new strategic vertical markets and build within
our existing markets," said Stream's Executive Vice President of
Sales and Marketing, Bob Dechant. "Stream has a strong
history of developing world-class customer care, sales and
technical support solutions for the technology and
telecommunications industries. As we expand our footprint
into new, strategic industries, Stephen's experience in the contact
center space and how it relates to vertical industries new to
Stream will help us quickly develop a presence and create offerings
to grow our business. I am confident that he will be a
valuable asset to the team."
As Director of Vertical Marketing Strategies, Loynd will work
closely with Stream's clients within specific vertical industries
to ensure that Stream's solutions and offerings address their
unique support and service needs.
"As a follower of Stream for many years during my tenure at IDC,
I have always been extremely impressed with the company's
innovative solutions to business process and contact center
outsourcing that continually drive value for its clients and their
customers," said Loynd. "I am thrilled to be joining the
company to help bring that value to new market segments."
Contact Information:
Nancy Finn
Global Marketing Communications
nancy.finn@stream.com
781-304-1846 About Stream Global Services
Stream Global Services is a premium business process outsource (BPO) service provider specializing
in customer relationship management including sales, customer care and technical support for Fortune
1000 companies. Stream is a trusted partner to some of the world's leading technology, computing,
telecommunications, retail, entertainment/media, and financial services companies. Our service programs
are delivered through a set of standardized best practices and sophisticated technologies by a highly
skilled workforce of approximately 30,000 employees based out of 50 solution centers in 22 countries
supporting more than 35 languages. Stream continues to expand its global presence and service offerings
to increase revenue, improve operational efficiencies and drive brand loyalty for its clients. To learn
more about the company and its complete service offering, please visit www.stream.com.
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