ebruary 3, 2010 - Stream Global Services, Inc., (NYSE AMEX:
SGS), a premium, global business process outsource (BPO) service
provider specializing in customer relationship management services
for Fortune 1000 companies, today announced its continued global
expansion with the opening of its fourth service center in Tunis,
Tunisia. Supporting the growing demand for Stream's global BPO
services, the 550-seat facility located in the town of Le Kram will
serve as an offshore solution center for Stream's expanding
European and French-Canadian client roster.
Stream opened its first service center in Tunisia in 2004 to
provide offshore French support for one of its leading European
clients. Following this most recent Le Kram opening, Stream's
presence in Tunisia grows to four service centers, accommodating a
combined total of more than 2,000 seats with the ongoing ability to
expand capacity. Multilingual service professionals in Stream's
Tunis centers support Arabic and French languages for a variety of
companies, such as telecommunications service providers; hardware
and software manufacturers; and consumer electronics companies.
With this expansion, Stream now operates 50 locations across 22
countries and supporting 34 languages. The newest Tunis service
center will provide technical support and customer care solutions
for new and existing clients looking for high-quality,
cost-effective support in a offshore location.
Stream carefully selected Tunis as a key offshore location for
the country's diverse economy, highly developed education system
and excellent quality of French language support. According to the
Global Competitiveness Report 2007, released by the World Economic
Forum, Tunisia ranked 11th in the "quality of the educational
system."
"Since the opening of our first service center in Tunis more
than 5 years ago, we have witnessed exceptional growth and client
success in that region. Our ongoing expansion in Tunis is a direct
result of that success and the continuing demand from our client
base for exceptional French support in a cost-effective, offshore
location," said Scott Murray, chairman and CEO of Stream. "We are
excited to see such demand and be in a position to address it with
this expansion. We are confident that the area's diverse population
and multi-lingual capabilities make it a prime location for
Stream's client base, supplying quality resources in French and
Arabic."
Contact Information:
Nancy Finn
Global Marketing Communications
nancy.finn@stream.com
781-304-1846 About Stream Global Services
Stream Global Services is a premium business process outsource (BPO) service provider specializing
in customer relationship management including sales, customer care and technical support for Fortune
1000 companies. Stream is a trusted partner to some of the world's leading technology, computing,
telecommunications, retail, entertainment/media, and financial services companies. Our service programs
are delivered through a set of standardized best practices and sophisticated technologies by a highly
skilled workforce of approximately 30,000 employees based out of 50 solution centers in 22 countries
supporting more than 35 languages. Stream continues to expand its global presence and service offerings
to increase revenue, improve operational efficiencies and drive brand loyalty for its clients. To learn
more about the company and its complete service offering, please visit www.stream.com.
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