Boston, MA, August 2, 2011 -
Stream Global Services, Inc., (NYSE AMEX: SGS), a premium, global
business process outsource ("BPO") service provider specializing in
customer relationship management services for Fortune 1000
companies, has announced the opening of the company's custom-built
facility in Suzhou, China, with Cisco as the site's first
customer. Stream's entrance into the mainland Chinese market
responds to growing interest in China by the company's clients, and
expands the company's footprint in the Asia Pacific region. With
the launch of its Suzhou operations, Stream now has a presence in
23 countries, spanning North America, the Caribbean and Latin
America, Europe, the Middle East, Africa and Asia. Stream's Asia
Pacific operations include a substantial presence in the
Philippines, as well as India and China.
"We have listened to our clients, and Stream's expansion into
China reflects our ongoing commitment to be where our clients want
to grow," said Kathryn Marinello, Chairman and CEO of Stream.
"Stream is well-positioned to bring our best-in-class, globally
consistent operational methodology to an increasing range of
potential clients, while also ensuring a high level of customer
service. A number of our existing multinational technology clients
have already expressed interest in expanding with Stream into China
in order to provide native Mandarin and Cantonese voice services to
a growing customer base."
Stream's China facility is located within the Suzhou Industrial
Park (SIP) in Jiangsu province, in close proximity to
Shanghai. With a population of 6 million, Suzhou has been
rated a "Top 5" business location in China by Fortune Magazine. SIP
was established in 1994 as a unique joint development project
between the Chinese Central Government and the government of
Singapore, and quickly became one of the most successful and
competitive economic development zones in China. With
redundant power and telecommunications sources, SIP hosts more than
3,800 foreign-invested companies, with over 100 multinational
R&D, logistics and regional headquarters, making Suzhou one of
the most established BPO zones in China.
Contact Information:
Nancy Finn
Global Marketing Communications
nancy.finn@stream.com
781-304-1846 About Stream Global Services
Stream Global Services is a premium business process outsource (BPO) service provider specializing
in customer relationship management including sales, customer care and technical support for Fortune
1000 companies. Stream is a trusted partner to some of the world's leading technology, computing,
telecommunications, retail, entertainment/media, and financial services companies. Our service programs
are delivered through a set of standardized best practices and sophisticated technologies by a highly
skilled workforce of approximately 30,000 employees based out of 50 solution centers in 22 countries
supporting more than 35 languages. Stream continues to expand its global presence and service offerings
to increase revenue, improve operational efficiencies and drive brand loyalty for its clients. To learn
more about the company and its complete service offering, please visit www.stream.com.
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