Robert A. Lyons Joins Stream to Lead Technology and Information Strategies and Implementations Across Global Operations
Boston, MA, September 24, 2009 - Stream Global Services, Inc.,
(NYSE AMEX:OOO), a premium provider of customer relationship
management (CRM) and business process outsourcing (BPO) services
for Fortune 1000 companies, today announced that it has appointed
Robert Lyons as Chief Technology and Information Officer. Based in
the company's Wellesley, Mass., headquarters, Mr. Lyons will be
responsible for leading Stream's overall information and technology
strategy, continued implementation of our existing technology
programs, and the information systems integration efforts for the
previously announced combination of Stream Global Services and
eTelecare Global Solutions. Stream expects its combination with
eTelecare to close on or about October 1, 2009.
An accomplished executive in the Contact Center and BPO
industry, Mr. Lyons brings more than 20 years of strategic
technology and information systems experience to Stream. He comes
to Stream most recently from Avaya, one of the world's leading
contact center technology developers and a provider of Voice over
Internet Protocol ("VoIP") solutions. At Avaya, Mr. Lyons served as
general manager and leader of the contact center business. As an
integral member of the management team, he was responsible for
implementing a transformational strategy and operational management
framework for Avaya, as well as leading the development of
innovative new technologies and applications that will continue to
impact the contact center industry for years to come.
Prior to Avaya, Mr. Lyons was Chief Information Officer for
Convergys Corporation, a leading CRM provider. While at Convergys,
Mr. Lyons designed and led company-wide, strategic technology
innovation that resulted in improvement it its contact center
management business across areas such as operating efficiencies,
global network construction and creation of client-facing
technologies that improved the overall customer experience. In
addition, Mr. Lyons led Convergys' technology and systems
implementations in the Philippines, where Stream will have a
substantial presence after the closing of the combination with
eTelecare. Prior to Convergys, Mr. Lyons was Vice President of
Enterprise Solutions of United Health Technologies.
"I am very excited to welcome Bob to Stream's experienced
management team. His thought leadership in the CRM industry,
coupled with his deep experience in developing leading CRM
technologies, makes him the ideal person to lead Stream's
technology organization into the future as we integrate the
technology and information systems groups at Stream and eTelecare,"
said Stream's Chairman and Chief Executive Officer, R. Scott
Murray. "Our industry is at a tipping point, and it is essential
for us to continue to develop world-class innovative service
solutions for our clients that build brand value and customer
loyalty. We also plan to expand the breadth of service offerings to
include such solutions as fee-based services, at-home delivery
models, web-based architecture, virtualization of applications and
cloud computing. Bob has led teams both at Avaya and at Convergys,
creating technology offerings and applications in these exact
areas. He also has substantial experience in providing services and
technology solutions to the healthcare and financial services
industries, as well as several industry segments that Stream
currently serves, such as telecommunications, computing and
software segments. His experience in industry segments new to
Stream, such as healthcare and financial services, will help us
quickly develop a presence and create offerings in these new
sectors to grow our business. I am confident that, with the
addition of Bob to our management team, Stream will continue to
deliver innovative and outstanding service to our clients and their
customers - every day."
Contact Information:
Nancy Finn
Global Marketing Communications
nancy.finn@stream.com
781-304-1846 About Stream Global Services
Stream Global Services is a premium business process outsource (BPO) service provider specializing
in customer relationship management including sales, customer care and technical support for Fortune
1000 companies. Stream is a trusted partner to some of the world's leading technology, computing,
telecommunications, retail, entertainment/media, and financial services companies. Our service programs
are delivered through a set of standardized best practices and sophisticated technologies by a highly
skilled workforce of approximately 30,000 employees based out of 50 solution centers in 22 countries
supporting more than 35 languages. Stream continues to expand its global presence and service offerings
to increase revenue, improve operational efficiencies and drive brand loyalty for its clients. To learn
more about the company and its complete service offering, please visit www.stream.com.
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