January 28, 2010 - Stream Global Services, Inc., (NYSE
AMEX:SGS), a premium business process outsourcing (BPO) service
provider specializing in customer relationship management for
Fortune 1000 companies, today announced that it has appointed
Michelle Brown to vice president of product management. Based in
the company's Scottsdale, Arizona office and reporting directly to
vice president of global marketing, Karen Falcone, Ms. Brown will
be responsible for defining and ensuring the successful release and
maintenance of Stream Global Services' products and defined service
offerings.
Ms. Brown comes to Stream as a result of its recent merger with
eTelecare Global Solutions, which closed on October 1, 2009. While
at eTelecare, Ms. Brown held the position of vice president of
service delivery and was instrumental in defining and delivering
the company's proprietary sales methodology. In her new role at
Stream, Ms. Brown will cultivate and refine that sales methodology
and ensure its effective delivery to Stream's extensive client
base.
An accomplished sales and marketing executive, Ms. Brown brings
more than 15 years of strategic client services experience to
Stream. Prior to her work with eTelecare, Ms. Brown served as vice
president of client services for a leading sales and relationship
management organization specializing in customer communication
solutions. Her career also includes numerous senior-level
management positions in several leading sales and marketing
consultancies where she continually drove customer and client
value.
"We are very excited to welcome Michelle to Stream's experienced
sales and marketing team. Her track record of success in developing
clearly defined sales programs within the BPO industry, coupled
with her deep understanding of client needs and product
requirements, make Michelle the ideal person to lead Stream's
product development efforts," said Stream's Chairman and Chief
Executive Officer, R. Scott Murray. "It is very important that
Stream continually expand our service offerings and ensure that the
delivery of these offerings is optimized across all our global
service centers worldwide."
Contact Information:
Nancy Finn
Global Marketing Communications
nancy.finn@stream.com
781-304-1846 About Stream Global Services
Stream Global Services is a premium business process outsource (BPO) service provider specializing
in customer relationship management including sales, customer care and technical support for Fortune
1000 companies. Stream is a trusted partner to some of the world's leading technology, computing,
telecommunications, retail, entertainment/media, and financial services companies. Our service programs
are delivered through a set of standardized best practices and sophisticated technologies by a highly
skilled workforce of approximately 30,000 employees based out of 50 solution centers in 22 countries
supporting more than 35 languages. Stream continues to expand its global presence and service offerings
to increase revenue, improve operational efficiencies and drive brand loyalty for its clients. To learn
more about the company and its complete service offering, please visit www.stream.com.
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