Cairo, Egypt, 23 March, 2010 - Stream Global Services, Inc.,
(NYSE/AMEX:SGS), a premium business process outsourcing (BPO)
service provider specializing in customer relationship management
for Fortune 1000 companies, today announced its continued global
expansion with the inaugural opening of its new service center in
Cairo, Egypt.
Stream's Chairman and CEO, Scott Murray, welcomed His Excellency
Dr. Tarek Kamel, Minister of Communication and Information
Technology, as well as local business leaders, Stream clients and
the media at the launch of the center in 6th of October City.
Commenting on the new center, ITIDA's Chief Executive Officer,
Dr. Hazem Abdelazim said, "The growth of Stream in Egypt over the
last 12 months has been phenomenal and the launch of their
dedicated service center marks their success and the attractiveness
of Egypt as a destination for BPO. We're delighted that Stream has
chosen Cairo for this new center and its commitment to training and
employing Egyptian employees is testament to the quality of skilled
workers we have here in the country."
This inauguration follows an agreement signed in May 2009 with
the Egyptian Ministry of Communications & Information
Technology (MCIT) and Egypt's Information Technology Industry
Development Agency (ITIDA) to employ and train more than 1,000
Egyptian employees in its Cairo facility over the next three years.
In less than a year, Stream has trained and employed 600 Egyptian
employees and expects to hit the 1,000 target by June 2010.
The new 800 plus seat center will support the growing demand for
Stream's global BPO services. As a recognized top outsourcing
destination, businesses are attracted to Egypt because of its
central location and its economic and political stability.
Egypt's exceptional technical workforce, as well as its strong
telecommunications infrastructure and central service location,
make it a world-class destination to support Stream's global
clients. The government's dedication to educational programs and
Cairo's nearly 330,000 annual college graduates contributed to
Stream's selection of the city for its newest center. In addition,
Egypt's central location provides easy access for clients in North
America, Europe, the Middle East and Africa.
Stream's Chairman and CEO, Scott Murray added, "Our Cairo
service center has proven to be a great addition to our established
footprint in EMEA and our new facility further underlines the
success that Stream has achieved in this growing geographic market
for our global client base. Our new Cairo service center is well
suited to support our existing and future client base, with its
highly technical support professionals and extensive language
support".
As one of the first global service centers in Egypt focusing
primarily on offshore contact center outsourcing for North America
and Europe, Stream offers its services in English, French, German,
Italian, Spanish and Arabic languages. The expansion into Egypt
marks another milestone of providing Stream clients a diverse
global strategy for locating their service requirements across
multiple destinations with one global provider.
Contact Information:
Nancy Finn
Global Marketing Communications
nancy.finn@stream.com
781-304-1846 About Stream Global Services
Stream Global Services is a premium business process outsource (BPO) service provider specializing
in customer relationship management including sales, customer care and technical support for Fortune
1000 companies. Stream is a trusted partner to some of the world's leading technology, computing,
telecommunications, retail, entertainment/media, and financial services companies. Our service programs
are delivered through a set of standardized best practices and sophisticated technologies by a highly
skilled workforce of approximately 30,000 employees based out of 50 solution centers in 22 countries
supporting more than 35 languages. Stream continues to expand its global presence and service offerings
to increase revenue, improve operational efficiencies and drive brand loyalty for its clients. To learn
more about the company and its complete service offering, please visit www.stream.com.
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