January 5, 2010 - Stream Global Services, Inc. (NYSE AMEX:SGS),
a premium business process outsource (BPO) service provider
specializing in customer relationship management services for
Fortune 1000 companies, today announced that it was recently
inducted into the Business Processing Association of the
Philippines (BPAP). Stream joined the prestigious group last month
during the association's annual meeting held in Makati City.
Founded in 2004, BPAP is the umbrella organization for the
fastest-growing industry in the Philippines: off-shoring and
outsourcing. With more than 200 members, the group serves as a
one-stop information and advocacy gateway for the Philippines' key
outsourcing services sector.
With more than 12,000 employees located across 10 state-of-the
art service centers in the Philippines, Stream provides revenue
generation, customer retention, customer care and technical support
solutions for a large percentage of its global clients who are
looking for high-quality, cost-effective support in an offshore
location. Stream opened its first service center in the Philippines
in 2008, and through its recent acquisition of eTelecare in October
2009, has seen tremendous growth in the area. By joining forces
with other members of BPAP, Stream is a leading force in the CRM
industry dedicated to promoting the Philippines as a top
outsourcing destination to provide outstanding services to its
clients.
The mission of BPAP is to promote the competitive advantages and
the growth potential of the Philippines in existing and new areas
of outsourcing, and supports the industry in areas such as offshore
marketing, education and training, security and privacy,
legislation and public policy, among others. Stream Board of
Directors Vice Chairman, Fred Ayala, is currently chairman of the
group.
"Stream and BPAP share a common commitment to ensuring the
success of the outsourcing industry in the Philippines. We are
thrilled to be inducted into such an important industry consortium.
We believe our involvement reinforces our ongoing commitment to
both the Philippines and our ability to provide world-class
services to our clients' customers on a consistent basis. The
fast-growing Philippines region is perfectly suited to support our
global client base, with its highly technical support professionals
and entrenched commitment to the contact center industry," said
Stream's Chairman and CEO, Scott Murray.
Contact Information:
Nancy Finn
Global Marketing Communications
nancy.finn@stream.com
781-304-1846 About Stream Global Services
Stream Global Services is a premium business process outsource (BPO) service provider specializing
in customer relationship management including sales, customer care and technical support for Fortune
1000 companies. Stream is a trusted partner to some of the world's leading technology, computing,
telecommunications, retail, entertainment/media, and financial services companies. Our service programs
are delivered through a set of standardized best practices and sophisticated technologies by a highly
skilled workforce of approximately 30,000 employees based out of 50 solution centers in 22 countries
supporting more than 35 languages. Stream continues to expand its global presence and service offerings
to increase revenue, improve operational efficiencies and drive brand loyalty for its clients. To learn
more about the company and its complete service offering, please visit www.stream.com.
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