BOSTON, MA - April 28, 2011 -
Stream Global Services, Inc., (NYSE/AMEX: SGS), a
leading business process outsource (BPO) service provider
specializing in customer relationship management for Fortune 1000
companies, today announced that TMC, a global, integrated media
company, has named Stream's social media service offering as an
honoree of the 2010 TMC Social CRM Award, sponsored by Customer Interaction
Solutions magazine.
The TMC Social CRM Award honored Stream for its
innovation, unique capabilities and significant contributions
toward enabling and improving social channel interactions.
Launched in August 2010, Stream's social media
service offering provides clients a multi-faceted approach for
actively and directly engaging with their customer base across a
multitude of social media, thereby creating a truly personal and
interactive customer experience. As part of Stream's
offering, social media professionals actively monitor a variety of
social media - including websites, blogs, forums and message boards
- and respond to customer support and product information
needs. As a result, Stream provides its clients with timely
consumer feedback, real-time market trends, and potential revenue
generation opportunities. Stream's social media offering may
be combined with other communications services - such as its voice,
chat, email and data analytic services - to create a fully
integrated and comprehensive solution that drives customer
satisfaction and increases overall brand loyalty.
"As part of our ongoing mission to be Provider
of Choice for our clients, Stream is continually looking for ways
to improve the overall brand experience for our clients'
customers," said Kathy Marinello, Stream's Chairman and CEO.
"Our social media service offering is one way we achieve this by
providing a platform for actively engaging with their customer
base. We are thrilled to have our efforts recognized with
this esteemed award."
"Using social media, companies have the ability to not only
measure and monitor customer satisfaction in real-time but can
actively participate in the daily dialog that shapes their brand
perception. TMC is proud to recognize Stream Global Services as an
honoree of the TMC Social CRM Award for its achievement in
advancing social communications," said Rich Tehrani,
CEO, TMC.
The 2010 TMC Social CRM Award winners, finalists and honorees
will be published in the July 2011 issue of Customer Interaction
Solutions.
Contact Information:
Nancy Finn
Global Marketing Communications
nancy.finn@stream.com
781-304-1846 About Stream Global Services
Stream Global Services is a premium business process outsource (BPO) service provider specializing
in customer relationship management including sales, customer care and technical support for Fortune
1000 companies. Stream is a trusted partner to some of the world's leading technology, computing,
telecommunications, retail, entertainment/media, and financial services companies. Our service programs
are delivered through a set of standardized best practices and sophisticated technologies by a highly
skilled workforce of approximately 30,000 employees based out of 50 solution centers in 22 countries
supporting more than 35 languages. Stream continues to expand its global presence and service offerings
to increase revenue, improve operational efficiencies and drive brand loyalty for its clients. To learn
more about the company and its complete service offering, please visit www.stream.com.
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