June 22, 2010 - Stream Global Services, Inc., (NYSE:AMEX:SGS), a
premium business process outsource (BPO) service provider
specializing in customer relationship management for Fortune 1000
companies, today announced that it has renewed its agreement with
the Egyptian Information Technology Development Agency (ITIDA) to
employ and train Egyptian employees in its Cairo facility. ITIDA,
as part of its initiative to empower, grow and develop Egypt's
information and communications technology industry, will continue
to subsidize certain employee training costs for Stream. Stream
expects its staff in Cairo to grow from 1000 employees to close to
4000 employees over the next three years.
Stream's Chairman and CEO, Scott Murray, signed the agreement
today with Dr. Hazem Youssef Abdelazim, CEO, ITIDA, during the
American Chamber of Commerce in Egypt event, taking place in
Washington, DC. The agreement was witnessed by the Minister of
Communications and Information Technology, His Excellency, Dr.
Tarek Kamel. In addition to the signing, Mr. Murray will also
participate in a panel discussion with other leading global
companies regarding its recent business success in Egypt.
"Since the opening of our Cairo service center just over a year
ago, Stream has seen tremendous growth and success in the region,"
said Murray. "The excellent language skills, labor pool scalability
and exceptional government support has enabled us to provide
unparalled service programs for our clients. We are thrilled to
continue our work with the ITIDA to ensure that we quickly and
effectively ramp up training and support efforts in Cairo for these
clients."
According to a recent Ovum research article, Egypt has a
significant role to play in the delivery of customer-facing
services to Western end-users. According to Ovum analyst and
author, Peter Ryan, "Stream's decision to move into Egypt for
contact center delivery highlights the significant value this
market has to offer."
Commenting on the agreement, ITIDA CEO, Dr. Hazem Youssef
Abdelazimsaid, "We are pleased to continue our work with Stream to
further develop the technology talent base of Egypt. We look
forward to our continued partnership over the coming years to
ensure Stream's clients reap the benefits of Egypt's advanced
technology infrastructure and highly educated workforce. More
importantly, Stream's success with ITIDA support, proves that Egypt
has positioned itself as next large scale location for global BPO
and Call Center requirements."
Contact Information:
Nancy Finn
Global Marketing Communications
nancy.finn@stream.com
781-304-1846 About Stream Global Services
Stream Global Services is a premium business process outsource (BPO) service provider specializing
in customer relationship management including sales, customer care and technical support for Fortune
1000 companies. Stream is a trusted partner to some of the world's leading technology, computing,
telecommunications, retail, entertainment/media, and financial services companies. Our service programs
are delivered through a set of standardized best practices and sophisticated technologies by a highly
skilled workforce of approximately 30,000 employees based out of 50 solution centers in 22 countries
supporting more than 35 languages. Stream continues to expand its global presence and service offerings
to increase revenue, improve operational efficiencies and drive brand loyalty for its clients. To learn
more about the company and its complete service offering, please visit www.stream.com.
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