Stream's Solution Provides Multi-Lingual Support in a Nearshore and Onshore Solution
June 2, 2010 - Stream Global Services, Inc., (NYSE AMEX:SGS), a
premium business process outsource (BPO) service provider
specializing in customer relationship management for Fortune 1000
companies, today announced that it has entered into a multi-year
agreement with a leading manufacturer of video game consoles to
deliver customer service solutions for the company's U.S. and
European-based customers. Stream will deliver an integrated service
solution including customer support, technical support and customer
saves for the company through a combined onshore and nearshore
solution. Stream's solution initially offers support for
English-speaking, U.S.-based customers out of its Beaverton, Oregon
service center and multi-lingual support - offering 16 different
languages - for the company's European customers out of Stream's
Dublin, Ireland center. The initial phase of the implementation
will be fully operational in Q3 2010, and the contract is expected
to generate more than $50 million per year in revenue for Stream,
once fully ramped.
The industry-leading consumer electronics vendor chose Stream
for its expertise in customer service and technical support
solutions, coupled with the company's wide breadth of industry
knowledge and experience within the consumer electronics industry.
This extensive experience and commitment to customer value
convinced the company that its customers would receive the highest
level of support and service.
"Stream is excited to be providing our service solutions to this
leader in the consumer electronics and gaming industry," said
Stream Chairman and CEO, Scott Murray. "We are confident that our
nearly 20 years experience offering complex services in customer
care and technical support, coupled with our extensive language
support and global footprint, will enable us to provide the most
comprehensive and value-based solution for this new service
contract."
Contact Information:
Nancy Finn
Global Marketing Communications
nancy.finn@stream.com
781-304-1846 About Stream Global Services
Stream Global Services is a premium business process outsource (BPO) service provider specializing
in customer relationship management including sales, customer care and technical support for Fortune
1000 companies. Stream is a trusted partner to some of the world's leading technology, computing,
telecommunications, retail, entertainment/media, and financial services companies. Our service programs
are delivered through a set of standardized best practices and sophisticated technologies by a highly
skilled workforce of approximately 30,000 employees based out of 50 solution centers in 22 countries
supporting more than 35 languages. Stream continues to expand its global presence and service offerings
to increase revenue, improve operational efficiencies and drive brand loyalty for its clients. To learn
more about the company and its complete service offering, please visit www.stream.com.
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