Recognized in Annual Industry Listing of World’s Best Outsourcing Service Providers
BOSTON, MA. - August 16, 2010 - Stream Global Services, Inc.
(NYSE AMEX: SGS), a premium, global business process outsource
(BPO) service provider specializing in customer relationship
management services for Fortune 1000 companies, today announced
that it has been named to the 2010 Global Services 100 (GS100)
list, as well as to the Top 10 Call Center and Customer Management
Vendors and the Top 20 BPO Vendors lists.
Conducted annually by Global Services, the 2010 GS100 and
corresponding category lists represent companies that serve mature
global customers through advanced global delivery models, have a
broad portfolio of service offerings or niche leadership, and have
demonstrated business excellence. The 5th Annual GS100 study was
conducted by Global Services in association with NeoAdvisory, a
globalization and sourcing advisory firm.
"We consider it a great honor and accomplishment to be named
once again to the GS100 and be recognized among our peers as a
leading provider of BPO services," said Scott Murray, Stream's
Chairman and CEO. "To be cited as a leader in the outsourcing
industry truly underscores our mission to continuously provide
innovative service solutions to our clients that create maximum
value for their customers."
According to Global Services, the GS100 model for analysis is
based on four primary pillars:
- Management Excellence (includes revenue, growth, profitability,
expansion, M&A, headcount, thought leadership, innovation
capability, marketing excellence, leadership quality, resource
profile, risk management measures, HR practices and policies, and
several other performance indicators)
- Customer Maturity (paying customers, new customers, verticals
represented, geographies represented, sectoral diversity, contract
sizes, customer case studies, complexity of projects, marquee
clients, important wins, etc.)
- Global Delivery Maturity (global delivery footprint, type of
work done, expansions, headcounts, growth in headcounts)
- Breadth of Services Portfolio (breadth of capabilities and
service offerings across ITO and BPO, domain expertise across
verticals, engagement models, vendor management practices, new
capabilities and services launched, category leadership, ability to
serve niche markets, etc.)
A weighted scoring scheme was used to rate each of the above
areas based on a scoring scheme designed by a panel of practice
experts from Global Services and NeoAdvisory.
"There is a recognition in large companies that outsourcing as a
means to reduce costs has had its time; these companies are
increasingly looking at service providers being able to make their
operations more effective globally and even to transform key areas
of their business. The GS100 companies are the ones who are
delivering on these fronts and are equipped to demonstrate new
forms of value in outsourcing to their clients," said Atul
Vashistha, Chairman, NeoAdvisory.
Contact Information:
Nancy Finn
Global Marketing Communications
nancy.finn@stream.com
781-304-1846 About Stream Global Services
Stream Global Services is a premium business process outsource (BPO) service provider specializing
in customer relationship management including sales, customer care and technical support for Fortune
1000 companies. Stream is a trusted partner to some of the world's leading technology, computing,
telecommunications, retail, entertainment/media, and financial services companies. Our service programs
are delivered through a set of standardized best practices and sophisticated technologies by a highly
skilled workforce of approximately 30,000 employees based out of 50 solution centers in 22 countries
supporting more than 35 languages. Stream continues to expand its global presence and service offerings
to increase revenue, improve operational efficiencies and drive brand loyalty for its clients. To learn
more about the company and its complete service offering, please visit www.stream.com.
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