Radzicki Joins Growing BPO Provider to Lead Technology and Information Strategies
BOSTON, MA. - January 6, 2011 - Stream Global
Services, Inc., (NYSE AMEX:SGS), a leading, global business process
outsource (BPO) service provider specializing in customer
relationship management services for Fortune 1000 companies, today
announced that it has appointed Jim Radzicki as Executive Vice
President and Chief Technology Officer. Based out of the
company's Wellesley, Mass., headquarters, Mr. Radzicki will be
responsible for driving Stream's overall information and technology
strategy.
An accomplished executive in the technology and BPO industry,
Mr. Radzicki brings nearly 15 years of strategic technology and
information systems experience to Stream. He comes to
Stream from Network Solutions, the leading provider of online
services for small businesses. At Network Solutions, Mr.
Radzicki served as vice president of technology strategy and
governance. As an integral member of the executive management
team, he was responsible for the strategic development of large
technology initiatives, as well as overseeing all technology
partnership planning.
Prior to Network Solutions, Mr. Radzicki spent several years in
senior management positions at Teletech, a leading BPO provider
specializing in customer care. Most recently, he served as
the Chief Information Officer for one of Teletech's wholly owned
subsidiaries, Direct Alliance Corporation, a sales and marketing
organization focused on the outsourcing of ecommerce and inside
sales management. In this role, Mr. Radzicki led the
technical acquisition, integration and ongoing management of Direct
Alliance, and was responsible for all IT operations and
development. In addition, Mr. Radzicki served as Teletech's
vice president of technology, spearheading the product development
of numerous IT-based products designed to facilitate the overall
customer experience.
"I am very excited to welcome Jim to Stream's experienced
management team," said Stream's Chairman and CEO, Kathy
Marinello. "His solid leadership experience in the BPO
industry, coupled with his background in developing leading
technologies, will be invaluable to Stream as we seek to enhance
our technology infrastructure and continue to deliver the best
service possible to our clients."
Contact Information:
Nancy Finn
Global Marketing Communications
nancy.finn@stream.com
781-304-1846 About Stream Global Services
Stream Global Services is a premium business process outsource (BPO) service provider specializing
in customer relationship management including sales, customer care and technical support for Fortune
1000 companies. Stream is a trusted partner to some of the world's leading technology, computing,
telecommunications, retail, entertainment/media, and financial services companies. Our service programs
are delivered through a set of standardized best practices and sophisticated technologies by a highly
skilled workforce of approximately 30,000 employees based out of 50 solution centers in 22 countries
supporting more than 35 languages. Stream continues to expand its global presence and service offerings
to increase revenue, improve operational efficiencies and drive brand loyalty for its clients. To learn
more about the company and its complete service offering, please visit www.stream.com.
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