BOSTON, MA. - February 11, 2010 - Stream Global Services, Inc.
(NYSE AMEX: SGS), a premium, global business process outsource
(BPO) service provider specializing in customer relationship
management services for Fortune 1000 companies, today announced
that it has secured significant new client contracts in the
entertainment and media industry, signifying an increase in
annualized revenue of more than $30 million once the programs are
fully ramped. In addition to the new client activity in this
growing market segment, Stream was also recently recognized as the
top outsourced CRM contact center provider for 2009 for internet
services: media & entertainment, by a leading industry research
firm for the contact center and outsourcing industry.
Customer support for these accounts will be serviced out of
Stream service centers in both North America and Europe. In today's
rapidly evolving media markets, online entertainment and media
companies become accessible to a wider audience each day. Companies
continually face intense competition and must protect their brand
and existing customer base as they continue to grow and the
industry continues to evolve. Stream's experience supporting these
markets around the world is reinforced by its recent client wins,
along with the company's overall #1 ranking in total client
satisfaction.
"Stream is thrilled to be working with some of the world's most
well known entertainment and media brands to provide them with an
integrated CRM solution for customer care, support and sales," said
Stream Chairman and CEO, Scott Murray. Murray went on to say; "Over
the past few months Stream has added to both its global sales team
and its client management organization. This has led to a
significant recent sale and new business activities and
opportunities for Stream. We expect to see expansion on many fronts
as we enter 2010, with both new clients, expansion of existing
client relationships, new services and opening of new geographic
markets, particularly in South America and Asia. We expect that
Stream's truly unique global presence and value added service
offerings will position us for further new business wins in the
coming months."
Contact Information:
Nancy Finn
Global Marketing Communications
nancy.finn@stream.com
781-304-1846 About Stream Global Services
Stream Global Services is a premium business process outsource (BPO) service provider specializing
in customer relationship management including sales, customer care and technical support for Fortune
1000 companies. Stream is a trusted partner to some of the world's leading technology, computing,
telecommunications, retail, entertainment/media, and financial services companies. Our service programs
are delivered through a set of standardized best practices and sophisticated technologies by a highly
skilled workforce of approximately 30,000 employees based out of 50 solution centers in 22 countries
supporting more than 35 languages. Stream continues to expand its global presence and service offerings
to increase revenue, improve operational efficiencies and drive brand loyalty for its clients. To learn
more about the company and its complete service offering, please visit www.stream.com.
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