Proprietary Sales Methodology Proven to Maximize Customer Value
BOSTON, MA. - March 25, 2010 - Stream Global Services, Inc.
(NYSE AMEX: SGS), a premium, global business process outsource
(BPO) service provider specializing in customer relationship
management services for Fortune 1000 companies, today announced
xStream SELLER, a proprietary sales methodology proven to maximize
client value through increased sales results. xStream SELLER
evolved from the successful sales program, eSeller, from eTelecare
Global Solutions, a leading customer care and sales outsourcer that
merged with Stream in October 2009. Building upon the foundation
and success of the eSeller system, Stream brought together eSeller
best practices with its own sales methodology, global footprint and
operational excellence to create a best-in-class solution that can
be experienced by clients worldwide.
xStream SELLER is a balanced, holistic approach to selling,
focused on 22 key behaviors consistently exhibited by Stream's top
sales professionals and proven to consistently deliver high-value
sales. The methodology creates a framework for the sales
professionals that enable them to deliver meaningful solutions by
listening to and focusing on customer needs, versus simply
following a scripted sales approach. The end result is higher sales
conversion, reduced call times and an overall positive customer
experience and enhanced brand loyalty. xStream SELLER is easily
scalable, adaptable to a multitude of sales applications and proven
to deliver measurable results on both inbound and outbound sales
programs.
The xStream SELLER approach is behavior-centric and actively
engages each functional department in the end-to-end sales process.
The recruiting, learning and development, quality and performance
management teams concentrate their support activities around the
behavioral core of the system to ensure consistent, repeatable and
successful results are achieved. According to Stream metrics, it
has been shown that these behaviors, when demonstrated
consistently, correlate to significantly higher sales
conversion.
"At Stream, we are constantly looking for ways in which to
deliver value to our clients and their customers. For many clients,
this value comes in the form of increased revenue and sales
generation. xStream SELLER, built from our many years of experience
delivering sales generation programs for leading Fortune 1000
clients, helps to deliver that value," said Scott Murray, Chairman
and CEO of Stream Global Services. "By continually fine-tuning the
sales process and focusing on the needs of the customer, we are
able to improve sales, fully optimize our sales staffing and
deliver value - not only for our client, but also for their
customers."
xStream SELLER is currently in deployment at several leading
technology, telecommunications software and media clients.
Contact Information:
Nancy Finn
Global Marketing Communications
nancy.finn@stream.com
781-304-1846 About Stream Global Services
Stream Global Services is a premium business process outsource (BPO) service provider specializing
in customer relationship management including sales, customer care and technical support for Fortune
1000 companies. Stream is a trusted partner to some of the world's leading technology, computing,
telecommunications, retail, entertainment/media, and financial services companies. Our service programs
are delivered through a set of standardized best practices and sophisticated technologies by a highly
skilled workforce of approximately 30,000 employees based out of 50 solution centers in 22 countries
supporting more than 35 languages. Stream continues to expand its global presence and service offerings
to increase revenue, improve operational efficiencies and drive brand loyalty for its clients. To learn
more about the company and its complete service offering, please visit www.stream.com.
|