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Your right to privacy and data security is a primary concern.
When you visit our Web site, we help you to maintain control over
your personal data on the Internet. We use the following guidelines
for protecting the information you provide us during a visit to our
site:
![]() Stream Respects Your Privacy:
Stream Global Services, Inc., together with all of its
subsidiaries and affiliates (hereafter referred to as "Stream "),
complies with the U.S.- EU Safe Harbor privacy principles, and the
15 FAQs that comprise the Safe Harbor Framework, as set forth by
the U.S. Department of Commerce regarding the collection, use, and
retention of personal information from European Union member
countries.
Specifically, Stream certifies that it adheres to the Safe
Harbor Privacy Principles of notice, choice, onward transfer,
access, security, data integrity, and enforcement with regard to
outbound, cross-border flows of EU personal information, as
stipulated below.
Stream is committed to protecting the privacy of all customers,
employees, and business partners with whom we have the privilege to
work every day.
This Privacy Statement informs you of our privacy practices, the
choices you can make about the way your information is collected
online, and how that information is used.
![]() Preserving the Security of Your Personal
Information:
Stream charges its employees with protecting your personal
information while it is in our custody. Collectively, we at Stream
take extensive precautions to protect your personal information. We
have put in place a combination of physical, administrative, and
technical controls to safeguard the information we collect from
you.
The personal information you provide us is stored on computer
systems located in secure facilities with controlled access. Any
credit card information we collect is used solely for processing
payments and is not used for any other purpose.
Our focus on protection is not just on collection, storage, and
processing of personal information, but secure transfer of that
information as well.
![]() Collection of Your Personal
Information:
In general, you can visit Stream websites without telling us who
you are or revealing any information about yourself. There are
times, however, when we may need personal information from you in
order to provide you with the service you request.
To "Streamline" your customer website experience, we collect
only the personal information we need to successfully conduct the
business transaction at hand. Further, we ensure that notice and
the opportunity for consent are provided during these transactions.
Unless you consent otherwise, we will use the personal information
we collect from you only for its original, intended purpose (for
example, registration for special events or promotions, handling of
any questions or issues you may have, etc.).
The types of personal information you provide us on these web
pages may include contact information such as your name, address,
telephone number, email address; as well as billing and transaction
information such as your credit card number; and other unique
information such as user IDs and passwords. If you prefer not to
provide contact information via our websites, please call us at:
1+617-304-1800 (or US toll-free: 888-284-5834) and request
information about our services.
In addition to the information you provide directly to Stream,
we may also collect information about your visit to a Stream
website through such methods as automated data collection tools
(e.g., cookies) and embedded web links.
These tools collect certain standard information that your
browser sends to our website such as your browser type and
language, access times, and the address of the website you left to
join us. If you prefer, you can set your browser to refuse cookies
or to alert you when cookies are being sent so that you can remove
them from your browser.
![]() Use of Your Personal Information:
Stream may use your personal information in one or more of the
following ways:
- assist you in completing a transaction or order;
- communicate with you about products and services;
- provide service and support;
- update you on services and benefits;
- provide personalized promotional offers;
- select content to be communicated to you;
- prevent and detect fraud or other malicious activity.
Use of E-mail Addresses
The Stream.com website provides you with the opportunity to
request information regarding Stream's services. We use email
addresses provided to us in the following ways:
- Return e-mail: We use e-mail addresses to answer
the e-mail we receive. Your e-mail address is not shared with
outside parties, except as indicated in this Privacy
Statement.
- E-mail messages to existing clients: From time to
time, we may send promotional e-mails to our existing clients. We
offer you the option not to receive e-mail messages related to
product promotions and services (by e-mailing us at
webmaster@Stream.com). Please see the "Opt-out Provision" section
below.
- E-mail addresses obtained from events: To market
our products and services, we use e-mail addresses obtained through
business reply cards and forms at events (for example, seminars).
If you receive an e-mail from us following such an event, we will
provide a "message reply" option for you to elect not to receive
future e-mail messages related to our product and service
promotions (or you may e-mail us at webmaster@Stream.com).
![]() Access To, and Accuracy of, Your Personal
Information:
Stream provides individuals with reasonable access to personal
information that they provide to us.
Individuals have the ability to review and correct
their personal information, as well as request anonymity or
deletion of the information, except when the burden or expense of
providing access would be disproportionate to the risks to the
individual's privacy in the case in question, or when the rights of
persons other than the individual would be violated.
To protect your privacy and security, we may take reasonable
steps to verify your identity, such as requiring a User ID and
password, before granting access to your data.
Stream strives to maintain accurate records of your personal
information. To help maintain this accuracy, we use a variety of
technologies and management techniques. If your personal
information changes or you would like to review the personal
information we may have on file, please e-mail us with the new
information or your review request at privacy@stream.com.
![]() Sharing of Your Personal
Information:
Stream will not sell, rent or lease your personal information,
or share it with others, except as indicated in this Privacy
Statement.
Stream will not disclose an individual's personal information to
third parties, except when one or more of the following conditions
is true:
- Stream has the individual's permission to make the
disclosure
- The personal information in question is publicly available
- The disclosure is reasonably related to the sale or disposition
of all or part of our business
- The disclosure is to another Stream entity or to persons or
entities providing services on Stream's or the individual's
behalf
Stream may share your information to protect the safety,
property, or other rights of Stream, its affiliates, customers, or
associates, or when we believe that the law requires it. We will
share your information:
- when release is required by law or regulation, or is requested
by a government agency (for example, a subpoena);
- when the disclosure is reasonably necessary for the
establishment or defense of legal claims; or,
- upon discovery of fraudulent activity or other deceptive
practices if we believe a governmental agency should be
notified.
Additionally, Stream may use "non-identifying" information in
the aggregate to better design our website and to share with our
business partners. For example, Stream may tell a business partner
that a certain number of individuals visited a certain area on our
website or that a certain number filled out a registration form,
but we would not disclose any personal information that could be
used to identify those individuals.
![]() Sites Covered by This Privacy
Statement:
Stream has corporate presence world-wide, with legal entities,
business processes, management structures, and technical systems
that span across borders. This Privacy Statement applies to all
Stream-owned websites and domains.
Links to Other Sites
You should be aware that when you are on a Stream website, you
could be directed to other sites that are not under our control -
taking you outside our service. These other sites may send their
own cookies to users, or otherwise collect data or solicit personal
information. If the Stream website links you to any third-party
website, we make no representation or warranty as to the existence,
sufficiency, accuracy or completeness of that party's privacy
practices. We encourage you to review the privacy policy of any
party before submitting your personal information to it.
![]() Your Choices & Selection of Your Privacy
Preferences:
Opt-out Provision
When Stream asks for information, we give our users the
opportunity to "opt-out" from having their information used for
purposes not directly related to the business purpose. Users who no
longer wish to receive our promotional materials may opt-out from
receiving these communications by e-mailing us at webmaster@stream.com.
![]() Changes to This Statement:
If Stream changes this privacy statement, we will post the
revisions on this website with an updated revision date. Such
changes will be effective upon posting. If we make
significant changes, we may also notify you by other
means, such as sending an email or posting a notice on our home
page.
![]() Contact Us:
Stream welcomes your comments regarding our privacy practices.
If you have questions about this statement, or how your personal
information is handled, please contact us at privacy@stream.com
If you prefer an alternative to contact us on-line, you can call
us at 1+617-304-1800 (or US toll-free: 888-284-5834) and ask to
speak with the Privacy Office.
Individuals with formal inquiries or complaints regarding this
Privacy Statement or Stream's privacy practices should contact
Stream at:
Stream Global Services, Inc.
c/o Stream Global Legal Department
20 William Street Suite 310
Wellesley, MA 02481 USA
![]() Dispute Resolution:
Privacy Complaints by European Union Citizens:
Stream has further committed to refer unresolved privacy
complaints under the Safe Harbor Principles to an independent
dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by
the Council of Better Business Bureaus. If you do not receive
timely acknowledgment of your complaint, or if your complaint is
not satisfactorily addressed by Stream, please visit the BBB EU
SAFE HARBOR web site at www.bbb.org/us/safe-harbor-complaints
for more information and to file a complaint.
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