Stream Client Event–2008 Agenda
June 4 & 5, Sofia, Bulgaria
Agenda
All times listed are local Bulgarian time. Any questions you have regarding the agenda can be sent to clientevent2008@stream.com.
|
Wednesday, June 4 |
|
| 10:30 | Registration |
| 11:00 |
Welcome
Mark Beattie, SVP Sales EMEA, Stream |
| 11:30 |
Stream Update Toni Portmann, CEO and President, Stream |
| 12:15 |
A Wealth of Opportunities in Bulgaria
Ivo Prokopiev, Chairman, Confederation of Employers and |
| 13:00 | Lunch |
| 14:00 |
Tuning in to the Customer Pritpal Matharu, New Business Manager - Services, Comet |
| 14:45 |
Customer Viewpoint:
A True Drive of Company Direction
Enzo Volpato, VP Customer Satisfaction Europe, Sony |
| 15:30 | Coffee Break |
| 17:00 | Departure to the Activity |
| 17:30 |
Activity
|
| 21:00 | Dinner |
|
Thursday, June 5 |
|
| 09:00 | Coffee and Introduction |
| 09:30 |
The Best Service is No Service Bill Price, President, Driva Solutions |
| 10:15 |
Using Outsourced Partners to Support Enterprise
Software Customers Thomas Vong, Vendor Account Manager, Salesforce.com Inc. |
| 11:00 | Break |
| 11:30 |
Microsoft Customer Service & Technical Support Strategy in Central and Eastern Europe Jacek Jelitto, Senior Vendor Account Manager Central & Eastern Europe, Microsoft Global Outsourcing |
| 12:15 |
Providing Centralised Technical Support Services
to Local Customers - Stream's Role in Fujitsu Siemens Computer's |
| 13:00 | Lunch and Group Photograph |
| 14:00 |
Outbound Caring Campaign—An Example of Proactive Customer Service Vittorio Benzi, Head of Head of CRM Processes and Communication, Customer Operations Vodafone Italia |
| 14:45 |
Closing Remarks Mark Beattie, SVP Sales and Business Management EMEA, Stream |
| 15:15 | Drinks and Departure |