Stream in the News
Stream Acquires Contact Center Operation of Zomax
Dublin-based contact center operation of Zomax will become Stream’s third site in Ireland
Richardson, TX, August 3, 2007 — Stream, a leading global outsourcing company, has announced the acquisition of the Dublin, Ireland-based contact center operation of Zomax, a media and supply chain solutions company.
“This acquisition offers great opportunities for Stream, its clients and its employees in Dublin,” said Harry Jackson, Stream’s senior vice president EMEA operations. “The 420-seat facility provides an excellent infrastructure to allow for Stream’s continued expansion plans.”
The site, located in Santry, will become Stream’s third site in Dublin. The new location will provide multilingual support for clients throughout Europe.
“The acquisition of this facility in Dublin is the next step in Stream’s strategic plan for EMEA growth,” continued Jackson. “The location compliments our worldwide Smart ShoreSM support strategy.”
Stream's Smart ShoreSM methodology is a consultative approach to site selection based on a given client’s unique support needs. The company’s global infrastructure and locations enable Stream to determine the best mix of onshore, nearshore, and offshore locations for a client’s support needs: based on the product line, the customer set, the contact channels, and the type of support required.
As a leading provider of outsourced technical support and customer service, Stream’s service offerings are based on the company mission—to deliver an exceptional customer experience. Stream built its reputation with the high-tech client base it continues to focus on today—software publishers, computer hardware manufacturers, consumer electronics companies, and Internet service providers.
With the acquisition of this latest Dublin site, Stream’s global reach now includes 29 sites in 16 countries.
About Stream
Stream is a global provider of technical support and customer
service outsourcing. The company’s award-winning systems and
processes provide effective contact center solutions to help clients
achieve business efficiencies and provide an exceptional service
experience to their customers. Stream employees around the world
enhance more than 58 million customer experiences annually with a
fully integrated suite of e-mail, voice, chat, and online self-help
solutions. For more information, visit Stream’s Web site at
www.stream.com.