Stream in the News
Stream Opens Second Contact Center in Tunis, Tunisia
Richardson, TX, September 18, 2007 — Stream, a leading global outsourcing company, has announced the opening of a second contact center in Tunis, Tunisia. The development of this second site is a direct result of the success Stream has had with its first Tunisian site, which was opened in 2004. Both sites will remain primarily focused on French language technical support and customer service and will operate as satellites to Stream’s facilities in Angers and Velizy, France.
“The new location will provide additional capacity for both French clients and clients throughout EMEA,” said Harry Jackson, Stream’s senior vice president EMEA operations. “The 550-seat facility provides an excellent addition to allow for Stream’s continued expansion plans for the French Smart ShoreSM strategy.”
Stream’s Smart ShoreSM methodology is a consultative approach to site selection based on a given client’s unique support needs. The company’s global infrastructure and locations enable Stream to determine the best mix of onshore, nearshore, and offshore locations for a client’s support needs: based on the product line, the customer set, the contact channels, and the type of support required.
Jacques Pitel, Stream’s vice president for the French region adds: “Combining the skills of our Velizy and Angers sites with the capabilities of the Tunis location has proven to be very successful in meeting the demanding criteria of our clients in terms of technical support requirements.”
As a leading provider of outsourced technical support and customer service, Stream’s service offerings are based on the company mission—to deliver an exceptional customer experience. Stream built its reputation with the high-tech client base it continues to focus on today—software publishers, computer hardware manufacturers, consumer electronics companies, and Internet service providers.
With the launching of this second site in Tunisia, Stream’s global reach now includes 30 sites in 16 countries.
About Stream
Stream is a global provider of technical support and customer service outsourcing. The company’s award-winning systems and processes provide effective contact center solutions to help clients achieve business efficiencies and provide an exceptional service experience to their customers. Stream employees around the world enhance more than 58 million customer experiences annually with a fully integrated suite of e-mail, voice, chat, and online self-help solutions. For more information, visit Stream’s Web site at www.stream.com.