Internet Service Providers
Internet service providers (ISP) need experienced support partners to manage multiple lines of business, drive revenue, and increase their subscriber base. Stream first partnered with an ISP in the mid-1990s, providing customer service for dial-up subscribers. Since then, Stream has grown into the premier contact center partner for ISPs.
We now provide a range of services for ISPs around the world including customer care, technical support, billing, upsell and cross sell programs, and customer retention. Our ISP partners today include the following:
- Four of the five largest North American ISPs
- The largest ISPs in Ireland, Spain, and France
Around the world, Stream's ISP experience is unparalleled.
Stream made great strides in converting saves for one of the world's largest ISPs. Support professionals convert saves by pursuading customers to reconsider the service when they have called in to cancel.