Project Implementation and Ramp
A successful project ramp is simply defined as one that meets or exceeds client expectations. The support organization must follow established timelines, quickly meet step goals and metrics, reach and maintain quality standards, and deliver a seamlessly integrated approach without affecting customer satisfaction.
Stream's expert project management team has implemented numerous successful programs across the globe. We have demonstrated the ability to ramp in short timeframes, across multiple sites in multiple geographies, and on a very large scale with high degrees of client satisfaction. We've also shown the ability to successfully ramp large-scale projects to meet seasonal needs.
A few examples:
- Beaverton, Oregon—125 SPs in three days, 450 SPs in five weeks
- Holiday ramp—2300 SPs in five sites for a single client
- Saint John, New Brunswick—site opened to host a new client, exceeded all step goals, and soon added 100 additional seats
- Mumbai, India—major client recognized the launch as the best offshore launch in company history
- EMEA—project ramped in multiple European sites, the client recognized Stream's ability to quickly adjust to ongoing changes and capacity for improvement
Stream remains committed to developing client relationships through communication and success—beginning with project implementation and continuing through all phases of the partnership.
In its first month of service, Stream Saint John ranked first in each of these categories against seven total vendors in 13 sites.