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The healthcare system in the United States is undergoing
considerable change. Healthcare reform legislation is
expected to boost demand for services, and add at least 30 million
more people into the insurance system. The volume and
complexity of inquiries are growing. Many companies' systems
are overwhelmed and cannot accommodate their members.
Providers are being required to directly communicate and serve the
needs of individual members, while consumers are being asked to
take more control of their healthcare choices.
Stream Global Services handles healthcare and medical financial
inquiries, offering a solution supported by well-trained,
consultative agents on a global scale, all while emphasizing
security and privacy measures that meet healthcare regulatory and
legal requirements. Stream agents can:
- Offer seamless customer care experience between insurance plan
enrollment and the healthcare account set-up;
- Set appointments, review bills and entitlement and explain
flexible spending accounts and options;
- Explain plan options and competitive differences to
members;
- Outline the availability of plan options and physician
information prior to and during the decision making and enrollment
periods.
In essence, Stream's service professionals navigate the
complexities of healthcare support by providing an array of
services, delivered online, via IVR self-service, or by real-time
service professional assisted voice, chat or email. These
include:
- Customer Care Support Services
- Medicare Part D Open Enrollment
- Back-office Processing (Data Entry)
- Medical Billing
- Revenue Cycle Management
Learn more about Stream's expertise in the Healthcare Industry
here.
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