|
Technology providers seek the certainty and skill of an
experienced contact services partner. Companies in the technology
industry face fierce competition and tight margins, which makes the
ability to generate revenue and increase customer loyalty equally
important attributes for an outsourcing partner.
Stream's expertise in the technology industry extends
from PC manufacturers through peripherals and industry-leading
technology products. Our experience providing sales, customer
service and technical support for technology clients includes
providing support for the most well-known technology manufacturers
in the world.
Stream's support professionals are adept at troubleshooting and
solving customer issues, while providing support experiences that
satisfy even the most technologically challenged customers.
Stream is proud of our roots in technology and our ability
to build brand loyalty for our clients.
Services we provide for technology companies include:
- B2B & B2C inbound sales
- B2B & B2C outbound sales
- Level 1 & 2 technical support
- Customer service
- Lead generation
- IVR deployment
- Predictive dissatisfaction modeling
- Product and feature explanation
- Reliability tracking and reporting
- Set-up assistance
- Upsell/cross-sell
- Warranty information
- Knowledge management design, implementation and support
Learn more about Stream's expertise in the Technology
Industry here.
|