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Stream's highly trained service professionals provide
quantifiable, value-driven solutions and complex programs to major
telecommunications, cable, satellite and high-speed Internet
service providers across multiple geographies. These companies need
experienced outsourcing partners to manage multiple lines of
business, drive revenue and increase their subscriber base. Stream
first partnered with a telecommunications vendor more than 15 years
ago, providing customer service for dial-up subscribers. Since
then, Stream has grown into the premier contact center partner for
leading vendors in the telecommunications space.
Our service programs for telecommunication are designed to
deliver improved conversion rates, improve operational efficiencies
and drive brand loyalty for our clients. Listed below are the
services that enable Stream to just that.
Services we support for telecommunications
providers include:
- Customer support functions:
- Bill inquiry/adjustment/collections
- Service feature Inquiry
- Repair
- Calling card services
- Installation services and support
- Customer loyalty and retention
- Technical support (networking devices, mobile devices, routers
etc)
- Warranty support
- Pre-paid/post-paid ordering and activation
- Inbound sales/acquisition/upgrade
- Outbound sales/acquisition/upgrade
- Predictive dissatisfaction modeling
Learn more about Stream's expertise in the Telecommunications
Industry here.
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