Your right to privacy and data security is a primary concern. When you visit our web site, we help you to maintain control over your personal data on the Internet. We use the following guidelines for protecting the information you provide us during a visit to our site:
Stream Respects Your Privacy
Preserving the Security of Your Personal Information
Collection of Your Personal Information
Use of Your Personal Information
Access To, and Accuracy of, Your Personal Information
Sharing of Your Personal Information
Sites Covered by This Privacy Statement
Your Choices & Selection of Your Privacy Preferences
Changes to This Statement
Stream Respects Your Privacy:
Stream Global Services, Inc., together with all of its subsidiaries and affiliates (hereafter referred to as "Stream "), complies with the U.S.- EU Safe Harbor privacy principles, and the 15 FAQs that comprise the Safe Harbor Framework, as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries.
Specifically, Stream certifies that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, access, security, data integrity, and enforcement with regard to outbound, cross-border flows of EU personal information, as stipulated below.
Stream is committed to protecting the privacy of all customers, employees, and business partners with whom we have the privilege to work every day.
This Privacy Statement informs you of our privacy practices, the choices you can make about the way your information is collected online, and how that information is used.
Preserving the Security of Your Personal Information:
Stream charges its employees with protecting your personal information while it is in our custody. Collectively, we at Stream take extensive precautions to protect your personal information. We have put in place a combination of physical, administrative, and technical controls to safeguard the information we collect from you.
The personal information you provide us is stored on computer systems located in secure facilities with controlled access. Any credit card information we collect is used solely for processing payments and is not used for any other purpose.
Our focus on protection is not just on collection, storage, and processing of personal information, but secure transfer of that information as well.
Collection of Your Personal Information:
In general, you can visit Stream websites without telling us who you are or revealing any information about yourself. There are times, however, when we may need personal information from you in order to provide you with the service you request.
To "Streamline" your customer website experience, we collect only the personal information we need to successfully conduct the business transaction at hand. Further, we ensure that notice and the opportunity for consent are provided during these transactions. Unless you consent otherwise, we will use the personal information we collect from you only for its original, intended purpose (for example, registration for special events or promotions, handling of any questions or issues you may have, etc.).
The types of personal information you provide us on these web pages may include contact information such as your name, address, telephone number, email address; as well as billing and transaction information such as your credit card number; and other unique information such as user IDs and passwords. If you prefer not to provide contact information via our websites, please call us at: 1+617-304-1800 (or US toll-free: 888-284-5834) and request information about our services.
In addition to the information you provide directly to Stream, we may also collect information about your visit to a Stream website through such methods as automated data collection tools (e.g., cookies) and embedded web links.
Use of Your Personal Information:
Stream may use your personal information in one or more of the following ways:
- Assist you in completing a transaction or order;
- Communicate with you about products and services;
- Provide service and support;
- Update you on services and benefits;
- Provide personalized promotional offers;
- Select content to be communicated to you;
- Prevent and detect fraud or other malicious activity.
Use of E-mail Addresses
The Stream.com website provides you with the opportunity to request information regarding Stream's services. We use email addresses provided to us in the following ways:
Return e-mail: We use e-mail addresses to answer the e-mail we receive. Your e-mail address is not shared with outside parties, except as indicated in this Privacy Statement.
E-mail messages to existing clients: From time to time, we may send promotional e-mails to our existing clients. We offer you the option not to receive e-mail messages related to product promotions and services (by e-mailing us at webmaster@Stream.com). Please see the "Opt-out Provision" section below.
E-mail addresses obtained from events: To market our products and services, we use e-mail addresses obtained through business reply cards and forms at events (for example, seminars). If you receive an e-mail from us following such an event, we will provide a "message reply" option for you to elect not to receive future e-mail messages related to our product and service promotions (or you may e-mail us at webmaster@Stream.com).
Access To, and Accuracy of, Your Personal Information:
Stream provides individuals with reasonable access to personal information that they provide to us.
Individuals have the ability to review and correct their personal information, as well as request anonymity or deletion of the information, except when the burden or expense of providing access would be disproportionate to the risks to the individual's privacy in the case in question, or when the rights of persons other than the individual would be violated.
To protect your privacy and security, we may take reasonable steps to verify your identity, such as requiring a User ID and password, before granting access to your data.
Stream strives to maintain accurate records of your personal information. To help maintain this accuracy, we use a variety of technologies and management techniques. If your personal information changes or you would like to review the personal information we may have on file, please e-mail us with the new information or your review request at email@example.com.
Sharing of Your Personal Information:
Stream will not sell, rent or lease your personal information, or share it with others, except as indicated in this Privacy Statement.
Stream will not disclose an individual's personal information to third parties, except when one or more of the following conditions is true:
- Stream has the individual's permission to make the disclosure
- The personal information in question is publicly available
- The disclosure is reasonably related to the sale or disposition of all or part of our business
- The disclosure is to another Stream entity or to persons or entities providing services on Stream's or the individual's behalf
Stream may share your information to protect the safety, property, or other rights of Stream, its affiliates, customers, or associates, or when we believe that the law requires it. We will share your information:
When release is required by law or regulation, or is requested by a government agency (for example, a subpoena);
When the disclosure is reasonably necessary for the establishment or defense of legal claims; or,
Upon discovery of fraudulent activity or other deceptive practices if we believe a governmental agency should be notified.
Additionally, Stream may use "non-identifying" information in the aggregate to better design our website and to share with our business partners. For example, Stream may tell a business partner that a certain number of individuals visited a certain area on our website or that a certain number filled out a registration form, but we would not disclose any personal information that could be used to identify those individuals.
Sites Covered by This Privacy Statement:
Stream has corporate presence world-wide, with legal entities, business processes, management structures, and technical systems that span across borders. This Privacy Statement applies to all Stream-owned websites and domains.
Links to Other Sites
Your Choices & Selection of Your Privacy Preferences:
When Stream asks for information, we give our users the opportunity to "opt-out" from having their information used for purposes not directly related to the business purpose. Users who no longer wish to receive our promotional materials may opt-out from receiving these communications by e-mailing us at firstname.lastname@example.org.
Changes to This Statement:
If Stream changes this privacy statement, we will post the revisions on this website with an updated revision date. Such changes will be effective upon posting. If we make significant changes, we may also notify you by other means, such as sending an email or posting a notice on our home page.
Stream welcomes your comments regarding our privacy practices. If you have questions about this statement, or how your personal information is handled, please contact us at email@example.com
If you prefer an alternative to contact us on-line, you can call us at 1+617-304-1800 (or US toll-free: 888-284-5834) and ask to speak with the Privacy Office.
Individuals with formal inquiries or complaints regarding this Privacy Statement or Stream's privacy practices should contact Stream at:
Stream Global Services, Inc.
c/o Stream Global Legal Department
20 William Street Suite 310
Wellesley, MA 02481 USA
Privacy Complaints by European Union Citizens:
Stream has further committed to refer unresolved privacy complaints under the Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Stream, please visit the BBB EU SAFE HARBOR web site at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.