Stream Supply Chain Management (SCM)
The need for multiple service partners adds complexity to customer support operations. Whether a customer inquiry involves repair information, customer service, or new product orders, our clients require a level of assurance in knowing when and how customer needs are being met. A single point of contact makes for a better service experience for your customers and easier management structure for the entire support organization.
Stream Supply Chain Management (SCM) creates a framework for end-to-end support, control, and accountability for service and supply. Stream manages customer information at all points of the supply chain and enhances customer satisfaction by consolidating logistics, repair, and customer interactions.
Clients receive improved communication and feedback from each point of the service chain. Customers benefit from a single point of contact for their support inquiries. This level of convenience then contributes directly to brand loyalty, customer retention, and a lower overall support cost.
Stream SCM provides a single point of contact at all points along the supply chain