Stream Smart ShoreSM
Our clients have a variety of support needs—languages, customer satisfaction, cost balance, business continuity, and time zone coverage. In many cases, a single location cannot fulfill all these needs. Stream Smart ShoreSM—our global sourcing methodology—matches client goals to customer needs and the best geographic solution.
This methodology recognizes a number of variables including service type, contact channel, complexity, product stability, and others. Key elements of Stream Smart ShoreSM include an appropriate mix of onshore, nearshore, and offshore locations with specific attention to language needs, cultural affinity, time zone requirements, and the client's overall goals for outsourcing.
By sharing resources across two or more sites, our clients are able to accomplish their outsourcing goals while remaining flexible and scalable across the globe.
