Technical Support

Stellar technical support requires more than just technical skill. It requires solving customer issues with competent and courteous customer service. The keys to creating a positive experience are treating customers with respect, patiently working with them to solve their problem, and ensuring their complete satisfaction.

To deliver these experiences, Stream relies on consistent processes governing all aspects of contact center management. As a veteran of the technical support environment, Stream knows what technology customers want and how to provide the service they expect. To provide this service in an exceptional manner, Stream targets prospective employees who demonstrate technical skill, but more importantly, exhibit a strong customer service attitude.

Our support professionals receive extensive product training, which enables them to troubleshoot customer issues knowledgably and accurately. Our success with technical support is measured best as first-contact resolution, which bears a direct relation to customer satisfaction.

The fewer times a customer must contact technical support to resolve an issue, the greater their confidence will be in the company's products and services. A confident customer, in turn, becomes a loyal customer.

Our clients see value in an effective, high-quality support organization that drives revenue through customer satisfaction.

For this design software client, Stream achieved an FCR rate more than 13 points higher than the 80 percent goal.