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Stream views each customer contact as an opportunity to build a
relationship for our clients and enhance their brand value. We are
the recognized leader at excelling within the most demanding and
complex customer care engagements, where a highly skilled workforce
with specialized training is required. Our commitment to our
clients is the same as our commitment to their customers: expert
care, quick resolution and opportunities to realize additional
value.
Stream's ability to resolve customer issues in a timely manner
builds brand value for our clients and lays the foundation for
upsell/cross-sell opportunities. Our clients benefit from enhanced
brand loyalty and additional revenue, as well as from the analytics
we provide on their customer interactions. The blended care and
sales programs Stream develops helps our clients drive down costs
and increase revenue. For a UK electronics retailer, Stream's
customer care and revenue generation programs resulted in
significantly higher customer satisfaction results and the client's
sales figures increased for both phone and in-store sales. Stream's
customer care services include:
Billing inquiries/account adjustments
- Claims processing
- Complaint and issue resolution
- Merchant authorization
- Merchant encashment/check validation
- Order management
- Password reset/appeals
- Payments and refunds
- Product inquiries
- Returns/request for maintenance
- Warranty services
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