Customer Retention

Solidifying Value for Our Clients' Brands

Stream's customer retention programs move our clients ahead of their competition and create brand advocates in the market place. We achieve results by utilizing the right CRM techniques and tools to improve response rates, increase order values and develop loyalty programs that maximize revenues and profit.

The success of our programs lies in understanding each customer's "lifestyle stage" - how their interactions with our clients define their level of loyalty. Stream tailors its approach to customers based on their lifestyle stage to achieve maximum retention results. Across stages, we focus on building relationships with existing customers, measuring the causes of customer dissatisfaction and implementing programs to prevent customers from leaving when they express the desire to do so. We then use industry-leading indicators like Net Promoter Score© and proprietary predictive monitoring methodologies to measure results and drive continuous improvement.

For a leading computing and hardware manufacturer, Stream improved customer satisfaction scores by 15 percent and nearly doubled customer loyalty. The same initiative that spawned these results also gained an additional $5 million in sales for the client in just six months. Stream's customer retention programs include:

  • Customized loyalty programs
  • Customer and prospect profiling
  • Lifestyle membership and continuity programs
  • Membership rewards programs
  • Save programs
  • Warranty services
A variety of solutions accross multiple service delivery channels
Inbound and Outbound Sales Technical Support & Warranty
Customer Care Customer Retention
Careers Back Office
The Stream Story
Over the past 15 years Stream has grown from a small outgrowth service to a global provider for the Fortune 1000.

Case Studies
Stream Achieves Large Scale Ramp for Leading Healthcare Provider
Stream Achieves Large Scale Ramp for Leading Healthcare Provider
Shows and Events
BPAP Australia Trade Mission
Sydney, Australia
May 31 - June 2, 2011