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At Stream, we believe your customers should be more than
"satisfied customers." They should be your fans. They
should be passionate about your products and services, and avid
fans of your brand.
Our customer retention programs are designed to move you
ahead of your competition and create true brand advocates - people
who don't just stay with you, but rather share their enthusiasm for
your products and services. We do this, in part, by utilizing the
right CRM techniques and tools to improve response rates, increase
order values and develop loyalty programs that maximize revenues
and profit.
But it's our people that set Stream apart from other
providers. Our people are the secret to creating fans among your
customers. We recruit, train and develop our people to make sure
brand champions interact with your customers every day. When we're
fans of your business, we create fans among your customers. This
happens tens of thousands of times each day through the
interactions our support professionals have with your customers, on
your behalf. Every customer touchpoint gives us the opportunity to
transform customers into client fans.
Hear from one Stream support professional who explains how
our people apply caring, resourcefulness and ingenuity to solve
customer problems, ultimately to create fans.
We also prove that it works every day. We use
industry-leading indicators like Net Promoter Score© and
proprietary predictive monitoring methodologies to measure results
and drive continuous improvement.
Here's an example of our success: Stream improved customer
satisfaction scores for a leading computing and
hardware manufacturer by 15 percent and nearly doubled
customer loyalty. The same initiative that spawned these results
also gained an additional $5 million in sales for the client in
just six months. That equates to more revenue and more
fans.
Stream's customer retention programs include:
Customized loyalty programs
Customer and prospect
profiling
Lifestyle membership and continuity
programs
Membership rewards programs
Save programs
Warranty services
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