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Along with e-mail, the popularity of chat support continues to
grow across industries. For customers, chat support provides a more
personal interaction than e-mail because of its real-time
component. For clients, the ability of support professionals to
answer more than one chat at a time creates additional cost savings
through improved utilization.
Like e-mail, support professionals have the ability to utilize
technology that automates responses and ensures accuracy. Our
technology solutions improve the speed of support, which is
critical in a chat environment, while also maintaining the
consistency important to building brand loyalty. Chat support
professionals receive close monitoring and coaching like their
voice counterparts, to ensure the highest level of customer service
and communication skills.
Stream clients around the world utilize our chat support
options. Leading chat technology, powered by InstantService, adds
to Stream's technology portfolio. We also use client-provided chat
tools that integrate with our voice services, or as standalone
options. Stream chat support professionals respond to as many as
four chat sessions simultaneously, resulting in more than 5 million
chat contacts each year. Stream's recommendation for chat support
includes:
- Customer care
- Technical support
- Inbound order taking
- Help desk
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