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E-mail continues to be an effective support option for customers
and clients alike. Its versatility across support types and the
typically lower response time requirements compared to voice
support make it particularly attractive as a lower-cost support
model for our clients.
Customers also benefit from using e-mail support. Responding to
inquiries via e-mail allows our support professionals more time to
research the issues, and they are able to utilize pre-written
answers to common questions. These preset answers help support
professionals answer more customer inquiries in a shorter amount of
time, maintain consistent processes across the organization and
free support professionals to spend more time researching complex
issues.
Stream's experience providing e-mail support spans our global
footprint. We currently answer more than 3 million e-mails each
month, from dedicated e-mail queues and blended voice/e-support
options. We offer state-of-the-art e-mail technology from Instant
Service, or we integrate e-mail tools provided by our clients.
Stream recommends e-mail as a viable contact channel for:
- Customer care
- Technical support
- Inbound order taking
- Help desk
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