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Email continues to be an effective support option for customers
and clients alike. Its versatility across support types and the
typically lower response time requirements compared to voice
support make it particularly attractive as a lower-cost support
model for our clients.
Customers also benefit from using email support. Responding to
inquiries via email allows our support professionals more time to
research the issues, and they are able to utilize pre-written
answers to common questions. These preset answers help support
professionals answer more customer inquiries in a shorter amount of
time, maintain consistent processes across the organization and
free support professionals to spend more time researching complex
issues.
Stream's experience providing email support spans our global
footprint. We currently answer more than three million emails
each month, from dedicated email queues and blended voice/e-support
options. We offer state-of-the-art email technology from Instant
Service, or we integrate email tools provided by our clients.
Stream recommends email as a viable contact channel for:
Customer care
Technical support
Inbound order taking
Help desk
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