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Stream's leadership in the customer care and business process
outsourcing industries is founded on our commitment to increasing
value for our clients. For many clients, increased value comes
through revenue generation and sales activities. Stream's inbound
and outbound sales programs are designed to maximize the revenue
potential of customer support interactions, while maintaining high
levels of customer service and satisfaction to help build brand
loyalty. We specialize in converting sales leads and inquiries into
customers. We consistently surpass client sales targets while
reducing overall acquisition costs.
Drawing upon the company's extensive sales and revenue
generation experience, Stream developed the xStream SELLER system,
a holistic, behavioral approach to selling that ensures high-value
sales are consistently created and delivered.
xStream SELLER provides a balanced approach to selling and
places equal focus on sales effectiveness, operational efficiency
and customer experience. The system provides sales professionals a
simple framework that enables them to deliver meaningful solutions
by listening to and focusing on customer needs, versus simply
following a script. The result is higher sales conversion,
reduced call times and an overall positive customer experience.
xStream SELLER's core foundation is based on 22 key behaviors
consistently exhibited by Stream's top performing sales
professionals and actively engages the functional support teams
responsible for sales delivery. The recruiting, learning and
development, quality and performance management teams concentrate
their support activities around the behavioral core of the system
to ensure consistent, repeatable and successful results are
achieved. xStream SELLER is easily scalable, adaptable to a
multitude of sales applications and proven to deliver measureable
results on both inbound and outbound sales programs.
Click here to
read more on xStream SELLER.
Stream's sales programs include:
- B2B inbound and outbound sales
- B2C inbound and outbound sales
- Channel management
- Exchanges
- Fee-based support
- Lead generation
- Loyalty and retention
- Mutual fund transactions
- Presales
- Promotions
- Renewals
- Subscriptions
- Upsell/Cross-sell
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