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As a veteran of the technical support environment, Stream knows
what technology customers want and how to provide the service they
expect. Our technical support clients represent some of the largest
and most demanding brands in the world, and we are consistently
ranked as their number one support partner.
Stream's highly knowledgeable, educated technical support staff
learns your high-tech products inside and out, and provides quick,
thorough assistance to your customers. We recruit tech-savvy
individuals who pride themselves on their service ethic, which
means our clients' customers always come first. By solving
technical problems correctly and quickly, Stream builds brand
loyalty and opens the door for additional cross-sell and upsell
opportunities. For a leading OEM provider, Stream used its
technical support expertise in combination with upsell/cross-sell
programs to create quantifiable value of over $5 million in sales
revenue.
Stream's technical support expertise includes:
- Configuration/ Troubleshooting
- Dispatch management
- Escalation management
- Installation & connectivity
- Level 1, 2 and 3 technical support
- Predictive dissatisfaction modeling
- Reliability tracking and reporting
- Warranty or post-warranty support
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