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As a veteran of the technical support environment, Stream
knows what your technology customers want and how to provide the
service they expect. We handle millions of technical support
interactions for several of the largest and best-known brands in
the world. We are consistently ranked as their number one support
partner.
We're successful because Stream support professionals use
ingenuity and resourcefulness to solve complex problems for your
customers to transform customers into fans of your brand. Stream's
knowledgeable, trained support professionals are passionate about
your high-tech products. They learn how they work and function
inside and out, and provide quick, thorough assistance to your
customers.
We specifically recruit tech-savvy individuals who pride
themselves on their service ethic, which means your customers will
always come first. By solving technical problems correctly and
quickly, we build brand loyalty for your business.
In addition, our support professionals are experts in
uncovering additional cross-sell and upsell opportunities, which
leads to consistent and quantifiable revenue generation and added
value to the Stream-client relationship.
Stream's technical support expertise includes:
Product configuration and
troubleshooting
Level 1, 2 and 3 technical support
Dispatch management
Escalation management
Installation & connectivity
Predictive customer satisfaction
modeling
Reliability tracking and reporting
Warranty or post-warranty support
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