VoIP Telephony

Voice over Internet Protocol (VoIP) telephony represents a significant leap in the long-term structure and management of contact center technology. VoIP increases flexibility by merging voice and data networks, and consolidating voice equipment and network management into a centralized location. With a co-location facility, such as the one Stream maintains in New York, our clients are also assured maximum network uptime.

The easily deployed VoIP platform allows for quick, seamless expansion into new sites and within existing accounts. The key benefits of VoIP include the following:

Single, virtual contact center
Centralized equipment, management, and control
Flexible, agile contact center platform
Enhanced business continuity

As the technological backbone of client-focused methodologies like Smart Shore^SM, VoIP has allowed Stream to further advance its global solutions. Clients see daily results in our ability to implement and maintain high-quality service solutions across multiple sites around the globe.

This illustration demonstrates the voice and and data transmittal over a VoIP network. Customer calls placed over traditional telecom networks are digitized and routed to the appropriate location.